Below are our company’s policies and procedures.

Privacy

This Privacy Policy explains how we collect, use, and protect information when you visit our website or make a purchase. Our products are sold for laboratory, research, and educational use only. They are not intended for human consumption. By using this website, you agree to the practices described in this policy. We may collect the following types of information: Name, Email address, Billing and shipping information, Order details, any information submitted through forms or customer support. We use collected information to: Process and fulfill orders, communicate about orders or support requests, improve website performance, prevent fraud and maintain security, Comply with legal and regulatory requirements. We do not sell or rent your personal information. All products sold on this website are: For laboratory and research use only, not for human consumption, not intended for medical, therapeutic, or diagnostic purposes. We do not provide medical advice or instructions.

Payments

Your payment information is processed securely according to the policies of the payment provider you choose at checkout.

Refunds & Returns

All sales are final. Due to the nature of our products, we do not accept returns, exchanges, or refunds under any circumstances.
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery so we can assist with a resolution.
For any questions, email us at support@solbiorx.com

Shipping & Returns

FedEx 2‑Day: Standard shipping method for all U.S. orders.

To exchange your damaged product, you should mail your product to: 20202 Gateway Rd, Elkhorn, NE, 68022.

You will be responsible for paying for your own shipping costs for exchanging your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning multiple items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at support@solbiorx.com for questions related to exchanging damaged items.